Policies
Cancellation Policy
We want every trailer purchase, deposit, and order at Best Choice Trailers to be as clear and stress-free as possible. Here's exactly how order and deposit cancellations work.
Last updated: [Month Year]
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4 PA Locations
Manufacturer Warranties
Financing Available
In-House Service Dept.
Quick Summary
The short version — full details are below.
Here's what to know before you cancel an order or deposit:
- In-stock trailer purchases can be cancelled prior to pickup or delivery for a full refund of any deposit, minus [any applicable processing fee].
- Special-order or factory-order trailers may carry a non-refundable deposit once the order is placed with the manufacturer, since we're ordering that unit specifically for you.
- Financed purchases follow your lender's cancellation terms in addition to our dealership policy — check your financing agreement for details.
- Custom builds, add-ons, and installed accessories are non-cancellable once fabrication or installation has started.
- Service and repair appointments can be cancelled or rescheduled free of charge with [24–48] hours' notice.
Cancellation Terms by Purchase Type
Cancellation terms vary slightly depending on what you're ordering. Here's how each one works.
In-Stock Trailers
If you've put down a deposit on a trailer that's already on our lot, you may cancel any time before pickup or delivery. Deposits are refunded in full, minus any card-processing fee already incurred.
Special-Order / Factory Trailers
Once we submit a special order to the manufacturer on your behalf, that unit is built specifically to your spec. Deposits on special orders become non-refundable once the order is confirmed with the factory.
Custom Builds & Add-Ons
Custom modifications, upfits, or accessory installs cannot be cancelled once fabrication or installation has begun, since materials and labor are already committed.
Financed Purchases
Financed orders are subject to both our dealership policy and your lender's terms. Please review your financing agreement or contact your lender directly regarding cancellation and any associated fees.
Service & Repair Appointments
Need to reschedule a service visit? No problem — just give us at least [24–48] hours' notice so we can offer your slot to another customer.
Parts Orders
In-stock parts orders can be cancelled before shipment or pickup. Special-order parts ordered directly from the manufacturer on your behalf may not be cancellable once placed.
Deposit Refund Timeline at a Glance
| Order Type | Cancellation Window | Refund Amount | Processing Time |
|---|---|---|---|
| In-Stock Trailer | Any time before pickup/delivery | Full refund minus processing fee | [5–10] business days |
| Special-Order Trailer | Before order is submitted to manufacturer | Full refund | [5–10] business days |
| Special-Order Trailer | After order is submitted to manufacturer | Non-refundable | N/A |
| Custom Build / Add-On | Before fabrication/installation begins | Full refund | [5–10] business days |
| Service Appointment | [24–48] hours before scheduled time | No fee | N/A |
This table is a general reference. Your order paperwork and sales agreement are the official record of your specific deposit and cancellation terms.
How to Cancel or Reschedule an Order
Cancelling is simple — here's the process.
1
Contact Your Location
Call or visit the Best Choice Trailers location where you placed your order.
2
Provide Order Details
Have your order number, receipt, or the name on the purchase ready for our team.
3
Confirm Refund Eligibility
Our team will confirm whether your order qualifies for a full, partial, or non-refundable cancellation.
4
Receive Confirmation
You'll get written confirmation of your cancellation and refund timeline by email or text.
Frequently Asked Questions
Can I get a full refund if I cancel my order?
It depends on the order type. In-stock trailer deposits are fully refundable before pickup or delivery. Special orders and custom builds may become non-refundable once we've committed materials or placed the order with the manufacturer.
How long does it take to receive my refund?
Most refunds are processed within [5–10] business days of your cancellation being confirmed, depending on your original payment method.
What if I financed my trailer and want to cancel?
Financed purchases are subject to both our dealership policy and your lender's cancellation terms. Contact your loan provider as well as your Best Choice Trailers location to confirm both sides of the cancellation.
Can I cancel a service or repair appointment?
Yes. Give us at least [24–48] hours' notice and there's no charge to cancel or reschedule your service appointment.
Who do I contact to cancel my order?
Contact the specific Best Choice Trailers location where your order was placed. Phone numbers for all four locations are listed above.
This page is a general summary of our cancellation policy and does not constitute a legal contract. Your signed purchase agreement, financing agreement, or work order governs the specific terms of your transaction.